Developer Support Analyst
http://www.componentart.com/company/jobs.aspx?id=1
ComponentArt Inc. (Toronto) is seeking a DEVELOPER SUPPORT ANALYST to join our dynamic, innovative and growing Support Team. Candidates will have working experience with the Microsoft ASP.NET platform in a development or support role, and have a desire to provide comprehensive developer support for the industry’s best-of-breed product line.
The DEVELOPER SUPPORT ANALYST is responsible for the following:
Provision of Technical Support Services to End-User Developers
* Provide ongoing one-on-one pre and post-sales support (via e-mail, online forums and phone) to ComponentArt’s customer base of .NET developers.
Contribution to Technical Support Infrastructure
* Enhance customer “self-help” support tools such as product documentation, tutorials, programming examples, demos, FAQs and knowledgebase articles.
* Suggest, develop and implement new Support policies, processes and systems to streamline and maximize the effectiveness of the Technical Support function.
* Develop and maintain the ComponentArt.com website.
Contribution to Product Development
* Track product bugs, user comments, suggestions etc. Organize and present this feedback for continuous product improvement.
* Work with the QA team to create product test cases.
Company Representation in the Developer Community
* Represent the company in the online .NET developer community.
* Write and/or contribute to technical articles for online resource sites.
Qualifications
* Comprehensive knowledge of Microsoft ASP.NET
* Knowledge of the Microsoft .NET framework, C# and VB.NET
* Knowledge of Javascript/DOM/AJAX
* Excellent written and verbal communication skills
* Excellent customer service skills
* Development experience with ComponentArt's products an asset
* Technical documentation experience an asset
Location
* Downtown Toronto
Timing
* Required immediately
Compensation
* Industry competitive salary
To apply for this position, please forward your resmue to mailto:jobs@componentart.com?subject=Support_Developer_Support_Analyst_4/8/2008